Timeline of Issues | Together Redcliffe

22th May 2025

The bin store continues to become more unhygienic and suffers from a pest problem.

Issue resolved indicator

13th May 2025

To our knowledge no maintenance / gardening has been provided on site since early February.

Issue resolved indicator

08th March 2025

The skip has been removed from the middle of the car park island after many months, the rubbish left at the side of the skip has not.

Issue resolved indicator

01st February 2025

Rubbish continues to be left to blow around the site hitting parked vehicles in the car park.

Issue resolved indicator

08th January 2025

Drains around the site continue to regularly emit sewage, the worst affected drain is outside Durham house.

Issue resolved indicator

16th December 2024

We have received official confirmation that the current managing agent has been given notice and will no longer manage the site. We will closely monitor their performance throughout the handover period.

20th November 2024

Contact with managing agent regarding residents wanting to use the sheds associated with their property, raised concerns regarding overgrowth and access.

Issue resolved indicator

15th November 2024

Email sent from resident to the managing agent chasing up multiple issues including the following. Broken main doors, litter on the estate, rust on lamp posts, support ticket system not working, issues with lighting, drainage problems and a woodlice infestation.

Issue resolved indicator

12th November 2024

Paths around the estate are not being kept free of leaves or moss.

After speaking with the team on site they cleared the leaves before an email was sent regarding this matter.

Issue resolved indicator

12th November 2024 leaves cleared

12th November 2024

The roofing contractor seems to have made a rapid exit from the estate leaving rubbish and building waste strewn around Durham house. I'm not sure of the exact date they left site but would estimate within the last two weeks. Together Redcliffe has no information in regards to the promised "correction" of works that have failed on Chester House.

Issue resolved indicator

12th November 2024

Moss is now starting to grow and chase its way up the brick work on sections of Windsor House due to the multiple years of unresolved drainage and damp problems.

Issue resolved indicator

11th November 2024

Complaints continue to escalate after multiple years of ongoing issues, residents complaining that after paying thousands for new guttering issues remain unresolved, on Chester house water ingress appears to have worsened.

Issue resolved indicator

10th November 2024

Mould and damp issues continue to deteriorate in Windsor House now that the wet weather has arrived.

Issue resolved indicator

9th November 2024

Further emails have been sent to the complaints inbox along with more video evidence of water totally saturating the ground outside Chester House. Other issues highlighted again include.

Severe Drainage Problems

Woodlice Infestation

Overgrown Trees and Bushes

Rust Erosion Under Chester House Entrance Bridge

Support Ticketing System, not working or being responded to

Issue resolved indicator

6th November 2024

Residents continue to volunteer to tidy the bin store and bag up stray waste.

31st October 2024

Dyno-rod were sent out after calling the maintenance company to chase up as my email was ignored. I stressed the urgency of the matter due to raw sewage spilling across a path.

The Dyno-rod engineer had been sent to the wrong drain, however I managed to intercept them and take them to the site of the issue. He also informed me we are having persistent issues as a key 7m run that's exits sewage from the estate has totally collapsed. Neither myself, the residents association or other members to my knowledge have been informed of this. It will require significant works to resolve.

Issue resolved indicator

28th October 2024 Call from Joe to the managing agent to chase an update to outstanding jobs and guttering problems as no responses received to my previous emails regarding the issues.

Also logged the issue regarding overflowing drains outside Lincoln house, was advised Dyno-rod had been so unsure why the issue was not resolved, was told Dyno-rod would be chased up and I would receive an email update once information was obtained.

Please see update dated 31st Oct

Issue resolved indicator

24th October 2024 Residents at Redcliffe gardens have cleaned the bin area and swept it out to try and alleviate the ongoing rat/vermin issues.

24th October 2024 Residents at Redcliffe gardens have attempted to clear drains themselves using washing up bowls, gloves and buckets of water to try and elevate some of the water and drainage issues. As shown in the image clumps of slurry were removed.

8th October 2024 Emails sent to managing agent regarding problems with new guttering.

The new guttering at Chester house appears to be un-able to cope with heavy rain, the managing agent has been notified multiple times.

Issue resolved indicator

6th October 2024 Emails sent to estate agents who are leaving boards up at Redcliffe Gardens.

This issue does not involve the management company, however Together Redcliffe have noted that estate agents seem to be leaving boards up at our entrance even when they have no properties for sale.

Together Redcliffe have emailed the agents concerned to ask them to collect old for sale signs to help remove clutter from our entrance.

4th October 2024 Email sent to management company by a resident chasing an update to previously raised issues.

Reported in March 2023

Litter has not been removed. See photo of pile of litter that I collect from only a small area that had been there for more than 2 years.
Grass area next to Chester House entrance, all mud and not maintained. Any other garden maintenance company would have taken care of this by now, all it needs is some grass seeds and attention.
Neglected overgrown trees and bushes blocking daylight into Chester House Building. In need of cutting back with ongoing maintenance.
Entrance railings are rusty and in desperate need of painting. The longer this is left untreated the faster the metal is erioding making it unsafe.
Rust Erosion underneath Chester House entrance bridge in need of repair. Safety issue.

Issue resolved indicator

1st October 2024 Email sent to management company by a resident to log drainage issues

Water issues persist as evidenced in the video, causing the brickwork to become soddened. This has occurred after the building works have finished on Chester House.

Issue resolved indicator

27th September 2024 Email sent to management company to log damage to entry wall

The wall at the entrance to the site has been damaged due to a collision with a vehicle, an email was sent on the 27th September 2024 to log the issue with the management company.

Issue resolved indicator

27th September 2024 Email sent to management company to log raw sewage spillage

The manhole outside Windsor house is starting to lift, spilling raw sewage onto the lawn area, an email was sent to the managing agent on the 27th September 2024 to log the issue.

Issue resolved indicator

19th September 2024 email sent to management agent regarding litter picking.

The gardener walk round Chester House with a litter picker and picked up a couple of bits and left so much.
There are bits of paper roll and cans that have been there for months.

Issue resolved indicator

20th August 2024 Meeting with representative from property management company

key points raised during the meeting

Making Together Redcliffe official
Representative of agent agrees to provide quarterly reports regarding site expenses
Representative agrees to provide invoices each year for the development subject to a section 22 request
Representative informed of numerous issues with lighting on the estate
Representative informed the gate that exits to Redcliffe road is broken and anyone can gain access to the estate via it
Representative informed of broken front doors to several buildings and photo evidence logged
Representative informed of ongoing issues with waste, rats and broken access gate to the bin store
Stressed the long-term effects of damp, mould and water ingress are damaging the estate and could pose a risk to health

Issue resolved indicator

15th February 2024 Chase up with management agent due to lack of response from previous communication.

First of all, I sent the previous email Oct 2023 and had no reply/response/call.

I've been reporting these serious issues for 2 years now.
I know the drains are in the process of being fixed and one tree has been cut down, but that is not good enough. The damage is already done from the years of neglect for issues that have been repeatedly reported by numerous owners, a damp specialist and damp remedial work needs to start immediately.
Can someone call me regarding this and my previous emails asap.

Issue resolved indicator

October 2023 email sent to management company to stress the issues with damp and mould.

Email sent by a resident to reiterate how they have been raising concerns about damp and mould for two years. Video shows water ingress into their apartment.

Issue resolved indicator

October 3rd 2023 email sent to management company to raise concerns about the continued lack of maintenance.

The following points are highlighted in the e-mail

Rising damp (I've redecorated, used anti damp paint, have a dehumidifier filling litres and litres of water everyday, open windows, heat the rooms and as you can see from the previous photos I have sent that the rising damp is coming through at a rapid rate into new patches across the whole wall. This is dangerous to people's health, everyone in this building should not have to live in these conditions with damp and mould issues that can be and should be fixed.)
Drainage issues (Causing the ground to be continuously flooded with the water)
Infestation of woodlice (Due to damp)
Overgrown bushes and trees (No natural light, causing more damp)
Railings rusted and crumbled paint work (Yet these have been repainted and maintained in the other redcliffe garden buildings).
Uncared for Grass (Mud patches everywhere yet the grass in all other redcliffe garden building is well looked after)

Issue resolved indicator

September 27th 2023 chase up email from a resident to managing agent stating no response received to previous emails.

Summary of the e-mail

I have still not heard anything, there are serious damp and drainage issues that are not being addressed. These issues have been raised numerous times by numerous residents.
Could somebody get back to me asap.

Issue resolved indicator

September 3rd 2023 chase up email from a resident regarding no resolution to damp issues.

Summary of the e-mail

It’s been 4 months now since I first reported the drainage damp issues in Chester House.
I’ve followed up with emails and call and was told I would get a call back and heard nothing.
Could you please let me know what action is being taken and when?

Issue resolved indicator

July 11th 2023 email sent to management agent including video of water damage in apartment.

Summary of the e-mail

The rising damp is getting worse, it’s starting to bubble up the newly decorated walls. Photos attached.
I’ve attached a video of what’s happening when it’s raining.

Issue resolved indicator

June 27th 2023 email sent to management agent to raise concerns about overgrown trees around Chester and damp issues.

Summary of the e-mail

Thanks for the update. That’s great news about the trees. Does this include the trees all around Chester house? As the left side are also over grown and no light gets into the bedrooms at all.
Regarding the garden, it’s the area directly infront of the Chester house entrance lower ground door. The grass needs attention, there is a pile of mud and dead leaves and litter. (Photos attached)
For the drain issue, this might be related… I decorated the front bedroom 2 months ago and used damp and stain paint. Quite a few coats were applied and it’s still coming through the wall and it looks like the same wall that is wet from the outside, near the drain (Photos attached) I’m looking to rent this out again very soon.

Issue resolved indicator

May 18th 2023 email sent to management agent to raise concerns about damp and pest issues.

Summary of the e-mail

I've attached some photos to show the state of the garden and outdoor area surrounding Chester house. Let me know if you can open the photos ok.
The rubbish has been there for weeks.
The video shows what happens when it's raining, the water is not going into the drain. And then causing a banging sound when it's raining heavy. This is most likely making the damp issue worse.
Some of the other residents have also mentioned they have damp problems and we all have an infestation of woodlice. Is it possible to look into cutting some of the really tall trees back or do we have to contact the council ourselves about this first? This would also help light some more light into the flats as it's quite dark inside.

Issue resolved indicator

April 15th 2023 email sent to management agent to seek clarity on maintenance timeframes.

Summary of the e-mail

I wanted to check what the plans and timeframes are for the outdoor maintenance.
The black railings are all flaking and indeed of painting
The garage doors
The shed doors
The garden area around Chester House is very shabby looking. It seems like the front entrance is well looked after but when you go down to the lower ground of Chester House is very neglected.

Issue resolved indicator